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| Insured & Bonded |
| Professional Cleaning |
Maid 4 Hire Residential/Commercial Cleaning Services
1350 Buffalo Rd. Suite 11 Rochester, NY 14624
1350 Buffalo Rd. Suite 11 Rochester, NY 14624
| Office: 585-235-3038 Fax: 585-235-3043 |
Service Area: Senior Citizens:
Monroe & Ontario Counties Ask About a 15% Discount
Monroe & Ontario Counties Ask About a 15% Discount
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| Frequently Asked Questions |
I could be your new customer, how do I get an estimate?
The fastest way to get an estimate is to use our on-line estimate form where you will be offered a few
simple questions to help us understand your needs and provide you with the fast quote. However, if you
need to call us, please leave your message with the zip code, total sq Footage and the number of
bedrooms in your home, as well as the phone number to call. If we have not returned your call within
one business day after you left a message with your zip code, it means we do not service that particular
area at this time.
The fastest way to get an estimate is to use our on-line estimate form where you will be offered a few
simple questions to help us understand your needs and provide you with the fast quote. However, if you
need to call us, please leave your message with the zip code, total sq Footage and the number of
bedrooms in your home, as well as the phone number to call. If we have not returned your call within
one business day after you left a message with your zip code, it means we do not service that particular
area at this time.
How many people come to clean my home?
Our teams vary from office to office and job to job. Generally, our service providers work in teams of one
or two. Sometimes we have teams of three. When more than one person is at the job, the quoted time
-- which was given in man hours -- is lessened by the number of people. For example, if you were
scheduled for a two-hour service and two service providers are assigned to your job, the
cleaning should be completed in one hour or two man-hours.
Our teams vary from office to office and job to job. Generally, our service providers work in teams of one
or two. Sometimes we have teams of three. When more than one person is at the job, the quoted time
-- which was given in man hours -- is lessened by the number of people. For example, if you were
scheduled for a two-hour service and two service providers are assigned to your job, the
cleaning should be completed in one hour or two man-hours.
Do I have to sign a contract for your service
No!. We do not make you sign a contact. If you are not happy with our service please feel free to
discuss the situation with us to allow us to correct whatever the problem is. We do have our terms and
conditions listed clearly for review. You must agree to our terms and conditions by Signing it and give it
to your cleaner or Mail it to us.
No!. We do not make you sign a contact. If you are not happy with our service please feel free to
discuss the situation with us to allow us to correct whatever the problem is. We do have our terms and
conditions listed clearly for review. You must agree to our terms and conditions by Signing it and give it
to your cleaner or Mail it to us.
What if I Refer-a-friend
For every friend you refer to us we will give you $25 off your next cleaning, Once we have cleaned your
friends home.
For every friend you refer to us we will give you $25 off your next cleaning, Once we have cleaned your
friends home.
Are You Bonded & Insured?
YES! We are Bonded, and Insured please feel free to ask to see our Liability Coverage.
What if something in my home gets broken?
Maid 4 Hire realizes the nature of cleaning requires our staff to touch virtually all items within one's home or
office. If any damage/loss does occur, simply notify Maid 4 Hire with 48 hours of the cleaning date.
YES! We are Bonded, and Insured please feel free to ask to see our Liability Coverage.
What if something in my home gets broken?
Maid 4 Hire realizes the nature of cleaning requires our staff to touch virtually all items within one's home or
office. If any damage/loss does occur, simply notify Maid 4 Hire with 48 hours of the cleaning date.
Do you charge for sales tax and mileage
Yes! Unfortunately Uncle Sam wants his money as well, Therefor we must charge 8% sales tax to all work
orders.Also with the high cost of gas increasing we also must charge .49 cents per mile to and from your
home. This figure can be calculated on mapquest. We use that to map out the directions to your home for
our cleaners. This way no one is making up mileage.
Yes! Unfortunately Uncle Sam wants his money as well, Therefor we must charge 8% sales tax to all work
orders.Also with the high cost of gas increasing we also must charge .49 cents per mile to and from your
home. This figure can be calculated on mapquest. We use that to map out the directions to your home for
our cleaners. This way no one is making up mileage.
How do I pay for my service?
All payment is due at time of services are rendered. It is our companies policy to obtain credit card
authorization for the initial cleaning and we do keep that information on file. Should you ever forget to leave
payment, the card would be charged 24 business hours later. We accept cash, checks and all major credit
cards. There is a $3.00 fee when paying with a credit card.
All payment is due at time of services are rendered. It is our companies policy to obtain credit card
authorization for the initial cleaning and we do keep that information on file. Should you ever forget to leave
payment, the card would be charged 24 business hours later. We accept cash, checks and all major credit
cards. There is a $3.00 fee when paying with a credit card.
How do I provide feedback for my cleaning?
Since cleaning is a very personalized and subjective service, your welcome package will contain a feedback
form, please fill it our and return it to us. In addition, you may call your local office directly, or click here to let
us know how things went -- good or bad. We encourage you to take the time to complete and return the
feedback for or send us an email. This feedback is essential to serve you better, to correct any problems and
to praise those service providers who meet and exceed Maids 4 Hire expectations.
Since cleaning is a very personalized and subjective service, your welcome package will contain a feedback
form, please fill it our and return it to us. In addition, you may call your local office directly, or click here to let
us know how things went -- good or bad. We encourage you to take the time to complete and return the
feedback for or send us an email. This feedback is essential to serve you better, to correct any problems and
to praise those service providers who meet and exceed Maids 4 Hire expectations.
How Do you access my home?
Maid 4 Hire must be able to access your home to provide services. There are three choices:
1) The most convenient: you may leave a key on file in our key safe.
2) You may leave a key at some designated accessible place at your residence.
3) You may meet the cleaner at the time of your appointment.
Maid 4 Hire must be able to access your home to provide services. There are three choices:
1) The most convenient: you may leave a key on file in our key safe.
2) You may leave a key at some designated accessible place at your residence.
3) You may meet the cleaner at the time of your appointment.
If I give you my keys, How are they Protected?
YES! By far, the most efficient and problem-free way for everyone is for you to
give us a key. That way you don't have to wait around to meet the service providers.
When not in use, It will be stored in a locked key storage box to which only Maid 4 Hire management has
access. Customer keys are not identified by either customer name or address. All such keys are tagged with a
numerical code known only to the management staff.
Employees are instructed to check doors and windows for security. If the building has a security alarm
system, they are to ascertain that the system is armed. Employees are instructed to report - either by
written notation or telephone - any building equipment malfunction such as air conditioning, heating, locks,
wall outlets, alarm problems, water leaks, occurrences of an unusual nature. Employees are instructed to not
open desks, file cabinets or any other storage areas which are normally closed and/or locked.
YES! By far, the most efficient and problem-free way for everyone is for you to
give us a key. That way you don't have to wait around to meet the service providers.
When not in use, It will be stored in a locked key storage box to which only Maid 4 Hire management has
access. Customer keys are not identified by either customer name or address. All such keys are tagged with a
numerical code known only to the management staff.
Employees are instructed to check doors and windows for security. If the building has a security alarm
system, they are to ascertain that the system is armed. Employees are instructed to report - either by
written notation or telephone - any building equipment malfunction such as air conditioning, heating, locks,
wall outlets, alarm problems, water leaks, occurrences of an unusual nature. Employees are instructed to not
open desks, file cabinets or any other storage areas which are normally closed and/or locked.
Can I get a set time and day?
You can choose whatever day providing we have availability and we will always be to you on that chosen day.
Does someone have to be home while the cleaning is going on?
It is not necessary to be home during the cleaning. It is nice to meet the crew and go over anything in your
home you feel is pertinent. But it is not necessary as the rep who books the job can take the particulars for
your home over the phone.
You can choose whatever day providing we have availability and we will always be to you on that chosen day.
Does someone have to be home while the cleaning is going on?
It is not necessary to be home during the cleaning. It is nice to meet the crew and go over anything in your
home you feel is pertinent. But it is not necessary as the rep who books the job can take the particulars for
your home over the phone.
What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day,Maid 4 Hire merely requires a 48 Hour notice. If Maid
4 Hire receives less than a 48 Hour notice, or can't access your home, it will be necessary for us to charge
$50.00 plus Tax for your cleaning. When we schedule an appointment for you this leaves that day and time
open to you and only you. We have to charge the cancellation fee of $50 because a potential customer
could have had that time slot. Please refer to our terms of service. Future scheduled cleanings will remain
unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not
inform the service providers of any changes to your schedule -- it must be done directly with the
management of your local office. If payments are not received on date of service and it is necessary for us to
send you to collections you will be paying the 25% attorney fee for the total cost of in invoice in addition to
the invoice.
If it is necessary to cancel/skip your regular cleaning day,Maid 4 Hire merely requires a 48 Hour notice. If Maid
4 Hire receives less than a 48 Hour notice, or can't access your home, it will be necessary for us to charge
$50.00 plus Tax for your cleaning. When we schedule an appointment for you this leaves that day and time
open to you and only you. We have to charge the cancellation fee of $50 because a potential customer
could have had that time slot. Please refer to our terms of service. Future scheduled cleanings will remain
unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not
inform the service providers of any changes to your schedule -- it must be done directly with the
management of your local office. If payments are not received on date of service and it is necessary for us to
send you to collections you will be paying the 25% attorney fee for the total cost of in invoice in addition to
the invoice.
Will I always have the same service provider?
We make every effort to send the same service provider(s) each time. Occasionally there may be a change in
service providers due to illness, day off, vacation or they may no longer work for Maid 4 Hire. Therefore, it is
not possible for us to guarantee the same individual/team for each cleaning. In the event of such an
occurrence, Maid 4 Hire will find a replacement. Maid 4 Hire provides an extensive training program to each of
our employees to ensure consistent cleaning techniques throughout our staff.
We make every effort to send the same service provider(s) each time. Occasionally there may be a change in
service providers due to illness, day off, vacation or they may no longer work for Maid 4 Hire. Therefore, it is
not possible for us to guarantee the same individual/team for each cleaning. In the event of such an
occurrence, Maid 4 Hire will find a replacement. Maid 4 Hire provides an extensive training program to each of
our employees to ensure consistent cleaning techniques throughout our staff.